What is the delivery time?

The maximum delivery time to your home is 15 business days, during business hours.

The period indicated is for all items in the store, except for products made to measure and orders on demand, which will have a delivery period of 4 weeks.

What is the shipping cost?

What is the shipping cost?

The products are divided according to size:

- Small products, which we distribute in standard dimension boxes  duly packed (box dimensions: 120 x 60 x 60 cm).

- Large products, which due to their size require specific means of transportation.

The countries to which we distribute regularly are Spain (Peninsula, Balearic Islands and Canary Islands), Portugal, France, Italy, Germany, Belgium, Holland, Switzerland and United Kingdom, in which we offer you set rates for transportation.

For the rest of the countries we offer you made-to-measure rate and we will prize the transport in parallel so that you can choose freely if you want to buy it and have us send it to you.

Here are our transport price rates with VAT included:

 

Small products:

- Spain (Peninsula)             Tt. included

- Balearic Islands                 64,13 €

- Canary Islands                  267,41 €

- Portugal                              Tt. included

-  France                                Tt. included

- Belgium                              72,60 €

- United Kingdom               72,60 €

- Germany                            72,60 €

- Holland                               72,60 €

- Italy                                     72,60 €

- Switzerland                       72,60 €


Large products:

- Spain (Peninsula)            181,50 €

- Balearic Islands               Contact us

- Canary Islands                 Contact us

- Portugal                             320,65 €          

- France                                441,65 €

- Belgium                             562,65 €

- United Kingdom              713,90 €

- Germany                           744,15 €

- Holland                             744,15 €

- Italy                                    834,90 €

- Switzerland                      834,90 €


When formalizing the purchase, you will see these prices broken down in the final price, both the price of the product and the cost of transportation.

If you decide to buy several products, contact us, we will try to improve the price of transportation as much as we can.

If you have any questions, you can contact us through our Contact page.

Could I change the delivery address?

Modification of the delivery address once the order has already been collected by the transport company, will not be possible; unless the customer bears the costs and it has been expressly agreed by the parties.

How is a return made?

The first step is to contact us through our email: info@gaztelurbymartadelarica.com and tell us what happened. We will indicate the address to which you must return the merchandise. The products must be sent in the same condition as they were delivered and with their original packaging, avoiding stickers, seals or adhesive tapes directly on the surface of the object. It is important that the products are perfectly packed together with a copy of the delivery note.

We will send our transport company to the requested address for collection.

Once we have received the item / s and verified that the above conditions are met, we will proceed to refund the amount.

The refund will be received through the same medium in which you made the payment and within 10 days from the receipt of the merchandise in our warehouse. The shipping costs will be discounted from the amount of the refund.
You also have the possibility of returning a product that has suffered damage as a result of transportation.

What is the deadline for the return?

If for any reason you are not satisfied with your purchase, we offer you 14 workdays from the receipt date to send it back.

Payment methods

The accepted means of payment are credit / debit card or bank transfer.


CREDIT / DEBIT CARDS
The credit / debit cards accepted are:

VISA or MASTERCARD.
Payment will not be made until the corresponding authorization from the bank is obtained. If the bank denies payment, the order will be automatically canceled and the customer will be informed via email.


BANK TRANSFER
Payment by bank transfer must be made within 5 business days, after which time, if the receipt of payment has not been received, the order will be canceled and the customer will be informed via email.
In case of receiving the transfer receipt within the aforementioned period, the Client will receive the order confirmation within a maximum period of 48 hours. If not, please contact us by phone or email.

Prices

The prices indicated in each product are valid, except for typing errors in which case they will be corrected immediately after their detection.

Prices are in EUROS and include VAT.

In this section we will try to solve any questions that may arise.

How may you contact us?

Our contact details are:

Mail: info@gaztelurbymartadelarica.com

Telephone: 0034 696 15 92 13
We will be happy to be able to help you.

How to buy

If you are interested in buying any of our products, you can do it all through our online store.
Choose the product / s that interest you, add them to your basket and continue browsing our website. When you have finished, click on your shopping cart (top right) and you will have a complete list with your order.
Fill in all your information because the address you enter will be where we will send your purchase. Mail is important, so we can send you the tracking number; Also, don't forget your mobile phone, so the carriers can notify you of when the delivery will be taking place.

Finally, you can make the payment using your credit or debit card (VISA or MASTERCARD) or bank transfer.

You will receive your order as soon as possible. During the purchase process you can contact us with any questions.
Please note that the colors in the photos may sometimes differ slightly from reality.

I made a mistake filling in my information. What can I do?

Do not worry. Contact us and we will correct it immediately.

Can I modify or cancel an order?

If you have not paid yet, you can modify or cancel it from your shopping cart. If you have already made the purchase but want to change something, do not worry, contact us and we will help you personally.

I am unsure wether an order has been properly processed. How can I find out?

Contact us through the “Contact Section”. We will be delighted to help you.

What is the origin of the products?

All our products are original, purchased over the years from all over the world. We are passionate about antiques, decoration and what the French call the "art de vivre". They have gone through various hands throughout their lives and this makes the presence of "footprints of time" inevitable. For us it is part of the history of the product and we believe they bring beauty and character in most cases.

Do you take care of the shipping?

Yes; We manage the shipment through trustworthy transport companies, with which we have been working for some time. We take care of packaging and protecting the product so that it arrives in perfect condition wherever you indicate. Carriers are advised that they carry unique and delicate pieces.

I do not reside in Spain. Can you send it to me?

The answer is yes. We will present you with a budget to the country of destination. We will contact our trusted international transport companies so that it arrives in perfect condition and as soon as possible.
In case the shipment is to a destination outside the EU, customs costs are borne by the customer.

I am interested in a product that appears on your website as "sold out", what can I do?

If you need a product that appears as "out of stock", contact us through the web. Maybe we have a similar product in our warehouse that has not been photographed yet and meets your expectations. We will be delighted to help you.

I am interested in a product that does not appear specifically on the website but I have seen it in a photograph related to the products.

Get in touch with us and tell us about it. Maybe we have the product in Gaztelur or in the warehouse and we still haven't been able to photograph it. We will be delighted to help you.

I am a professional in architecture or interior design studio and I am interested in a product for a project.

Get in touch with us and tell us what it is about. Surely we can help you. We have extensive collections and are eager to provide our own small contribution to the decoration world.

I have received a broken product: what can I do?

In case of breakage, it must be communicated through our email info@gaztelurbymartadelarica.com within 24 hours of delivery so that it can be covered by the transport insurance. You must attach a photograph of the broken product along with the original box or packaging. We will send our transport company to collect it. We will analyze the situation and give you an answer as soon as possible once we have received the merchandise in our warehouse.
24 hours after delivery, claims for breakage are not accepted.

I would like to give someone a gift. Do you wrap products as gifts?

Due to the heterogeneity of our products , we only have this option for small products.

I have not received my order. What do I have to do?

If 10 business days have elapsed after notifying you of the shipment of the product, and you have no news of your order, please contact us by email info@gaztelurbymartadelarica.com indicating that you have not yet received your order, although you have received the e-mail confirming its departure from our warehouses.

We will analyze what has happened and inform you as quickly as possible.

Do you have any other questions?

Contact us via email at: info@gaztelurbymartadelarica.com. We will try to help you in any way we can.

Privacy Policy

Our Privacy Policy has been updated in accordance with the new European Data Protection legislation. This policy means a more transparent and simple way of communicating with you. If after reading all the information you have more questions, please contact us at info@gaztelurbymartadelarica.com

Who collects your data?

Consuralia S.L., a company based in Madrid, Calle Tambre, 30, and owner of the website under the domain www.gaztelurbymartadelarica.com

This Privacy Policy is only applicable to the Gaztelur by Marta de la Rica website, including all pages and subpages thereof, declining Consuralia S.L. any responsibility related to the different privacy policies and personal data protection laws of external pages that can be accessed through hyperlinks that are not directly managed by Gaztelur by Marta de la Rica.

This policy has been created in compliance with the European legislation on data protection, in force since May 25, 2018.

What data is collected?

The data that you have provided us. Personal data includes your email address, postal address, telephone number, username, personal preferences and purchasing habits, user-generated content and financial information, among others. It can also include numerical identifications such as the IP address of your computer or the MAC address of your telephone device, as well as the information obtained through cookies.

Why collect your data?

We use your data to carry out the order and delivery service and to send you push notifications about our order. In addition, your data is used to send you information and newsletters about products and services related to the brand, such as offers and promotions.

What are your rights?

- Right to information: You have the right to receive transparent and easy to understand information about the way in which we use your personal data.

- Right of access by the data holder: You have the right to know if your data is being used or not. You can access your personal data by contacting us at: info@gaztelurbymartadelarica.com

- Right of Rectification: You have the right to make us change your data when it is incorrect, incomplete or no longer valid. To request it, please contact us at: info@gaztelurbymartadelarica.com

- Right to Erasure: Also known as the right to forget. In some cases, you have the right to have your personal data deleted, although we may have legal reasons to keep it.

- Right to object to direct marketing: You can unsubscribe from our direct marketing communications at any time. To do this, you can contact us at info@gaztelurbymartadelarica.com

- Right to data portability: You have the right to receive the personal data you have provided to us in a structured format. After which you can request that this data be transferred if it is based on consent. To request the portability of your data you can contact us at: info@gaztelurbymartadelarica.com

- Right to disable cookies: You have the right to disable cookies on the website at any time.

How long do we keep your data?

We use your data to carry out the order and delivery service and to send you push notifications about our order. In addition, your data is used to send you information and newsletters about products and services related to the brand, such as offers and promotions.